Returns & Refunds

At Stone Hives, we want you to feel confident with your purchase. If there is an issue with your order, please review the information below and contact us if you need assistance.

Return Eligibility

To be eligible for a return, items should be unused, unworn, and in their original condition and packaging. Proof of purchase may be required.

Return Requests

Please contact us before sending any item back. Return requests should include your order number and a brief explanation of the reason for the return.

Return Window

Eligible return requests should be submitted within 30 days of delivery unless otherwise stated for a specific product.

Non-Returnable Items

Certain items may not be eligible for return, including personalized, customized, final-sale, hygiene-sensitive, or other items identified as non-returnable at the time of purchase.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and clear photos of the item and packaging so we can review the issue.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the return is due to an error by Stone Hives or the item arrived damaged or defective. Any applicable return shipping instructions will be provided after your return request is reviewed.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Original Shipping Charges

Original shipping charges are generally non-refundable unless the return results from an error by Stone Hives or an eligible damaged/defective order.

Exchanges

If you need a different size, color, or item, contact us to check availability. In some cases, the easiest option may be to return the original item and place a new order.

Contact Us

For return or refund assistance:

Stone Hives LLC
Email: sales@stonehives.com
Phone: +1 (305) 330-2505
7901 4th St N, Ste 35008
St. Petersburg, FL 33702
United States